Shipping policy
International Reach:
We currently sell products in Australia & New Zealand. We do not offer worldwide shipping.
Shipping Charge and Time
Delivery Time: Handling time + Transit time
Handling Time: 1-3 business days (Monday to Friday)
Order cut-off time: Monday to Friday: 03:00 PM (GMT+01:00) Central European Standard Time (Amsterdam)
All the products will be put through a production process, therefore there will be a handling time on them.
Shipping Rate and Transit Time
For Australia Orders:
| Shipping Rate Name | Transit Time | Shipping Fee |
|---|---|---|
| Standard Shipping - Tracking Included | 5 to 14 business days | Free |
For New Zealand Orders:
| Shipping Rate Name | Transit Time | Shipping Fee |
|---|---|---|
| Standard Shipping - Tracking Included | 5 to 14 business days | Free |
We will make reasonable efforts to ensure delivery by the carrier within the estimated delivery time from the date of purchase. If an item is delivered, we will inform you immediately and use reasonable efforts to minimize the delay.
Shipping Method
We mainly use Australia Post & New Zealand Post to ship your orders. Your order will be handled in our facilities before being fully completed by the shipping provider.
Tracking:
We offer tracking so you can follow its adventures until it reaches you.
Undeliverable Packages:
Suppose a package cannot be delivered due to incorrect or incomplete shipping information provided by the customer. In that case, the customer will be responsible for additional shipping costs incurred when reshipping the package.
Happy shopping, and keep those smiles coming!
Contact Information:
Email: support@amaya-rose.com
Address: Velperplein 23, 6811 AH Arnhem, The Netherlands
Support Hours:
Monday to Friday: 9:00 AM – 5:00 PM
Saturday to Sunday: 9:00 AM - 1:00 PM
Company Information:
Company Name: Royalty Investments BV
Company Registration No: 94249598